If you or someone you know requires the assistance of a translator, please contact our Service Center at 216-535-4014 or toll-free at 1-833-954-0483 and we will gladly provide one for you. To access our TTY phone line, please dial 711 for the hearing impaired.
PrimeTime Health Plan is an HMO-POS plan with a Medicare contract. Enrollment in PrimeTime Health Plan depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system.
University Hospitals Medicare Advantage Plan by PTHP complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. University Hospitals Medicare Advantage Plan by PTHP does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. University Hospitals Medicare Advantage Plan by PTHP provides free aids and services to people with disabilities to communicate effectively with us, such as: qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). University Hospitals Medicare Advantage Plan by PTHP provides free language services to people whose primary language is not English, such as: qualified interpreters and information written in other languages.
If you need these services, or if you believe that University Hospitals Medicare Advantage Plan by PTHP has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can contact or file a grievance with the: University Hospitals Medicare Advantage Plan by PTHP Civil Rights Coordinator, 2600 6th St. S.W. Canton, OH 44710, 330-363-7456, CivilRightsCoordinator@UHMAP.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights staff is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
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