Welcome to PrimeTime Health Plan!
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The NCQA seal represents NCQA Health Plan report card year 2013-2014.
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PrimeTime Health Plan is a Medicare Advantage organization with a Medicare contract. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/co-insurance may change on January 1 of each year.

PrimeTime Health Plan is a Medicare Advantage organization with a Medicare contract. Enrollment in PrimeTime Health Plan depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, copayments, and restrictions may apply. Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year.

Special Communication Needs

If you or someone you know requires the assistance of a translator, please contact our Service Center at 330-363-7407 and we will gladly provide one for you. To access our TTY phone line, please dial 330-363-7460 or toll free at 1-800-617-7446 for the hearing impaired.


PrimeTime Health Plan is committed to providing each member timely resolution for all questions, complaints, or concerns. If you ever have any issues with PrimeTime, your benefits, or our providers, please let us know so we can help.

Our representatives are available to assist you at 1-800-577-5084 (TTY: 1-800-617-7446.) If you would like to meet with a customer service representative in person, you can visit us during our office hours, Monday through Friday. Our office hours are 8:00 a.m. to 4:30 p.m.

Medicare Complaint Form - You are now able to submit feedback about your Medicare health plan or other non-urgent issues directly to Medicare using the Medicare Complaint Form.

The Office of the Medicare Ombudsman - The Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances, and information requests.

Last updated: 10/1/2013 12:00:00 PM
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Information Center
    CALL CENTER HOURS

    Mon through Fri
    8:00 a.m. to 8:00 p.m.

    Extended Hours:
    Oct-1 through Feb-14
    Seven Days a week
    8:00 a.m. to 8:00 p.m.

    MEMBERS

    Local Calls:
    330-363-7407

    Long Distance Calls:
    1-800-577-5084

    TTY / TDD Line:
    330-363-7460 or
    1-800-617-7446

    PROVIDERS ONLY

    Local Calls:
    330-363-3123

    Long Distance Calls:
    1-855-281-7561